Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

Booksellers: To order Macmillan Audio products, please contact your Macmillan sales representative or call 888-330-8477 or fax your order to 800-672-7703. The order department is open from 8 a.m. until 5 p.m. EST, Monday through Friday.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Current Macmillan Learning Achieve status is UP.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).

We can also offer guidance and help you find the right information and support in your area. You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week. Advisers can provide emotional and practical support and information.

21st century. Pearson acquired the Macmillan name in America in 1998, following its purchase of the Simon & Schuster educational and professional group (which included various Macmillan Inc. properties and trademarks). Holtzbrinck purchased it from them in 2001.

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan Learning My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as ...

Which of the following can you not do on the Macmillan Learning Support site? ›

The option that you cannot do on the Macmillan Learning Support site is "Reset your Achieve password...

Achieve - Achieve is a complete 'course in a box' with the full e-book, quizzes, self assessment tools, and multimedia resources--all assigned by your instructor.

Where is Macmillan Learning 's headquarters? Macmillan Learning is located in New York, New York, United States .

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area. You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week. Advisers can provide emotional and practical support and information.

If you are affected by cancer – as a patient, carer, or family member – you can self-refer for Macmillan services by phone or email directly. Call 020 8440 4227 or email infomacmillan@barnetcab.org.uk.

We provide services for people living with cancer at every stage of their cancer experience. We are here to provide emotional, practical, physical, and financial support. We're 98% funded by voluntary donations, so fundraising is essential to make sure we can deliver the vital support people living with cancer need.