- Automotive
- Car Buying Sites
3.6/5(626 reviews)
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Are you this business?
Saved
Are you this business?
Contents
About Vroom
Vroom is an online car buying site specializing in low-mileage, pre-owned cars similar to certified pre-owned vehicles. Vroom vehicles undergo several inspections to ensure they are safe and ready to sell. Every Vroom vehicle also comes with a limited warranty and 24-hour roadside assistance for one year.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Accident-free vehicles
- Rigorous inspections
- Free roadside assistance for one year
Cons
- Weak return policy
- Only delivers to the contiguous U.S.
- Slow customer support
Bottom Line
Vroom has about 4,000 lightly used, high-end vehicles at the time of publishing. It lists cars at fixed, reasonable costs. Vroom inspects all vehicles before selling, and each car comes with a limited warranty.
Top Vroom Reviews
How do I know I can trust these reviews about Vroom?
- 4,226,408 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Kenny of Ridgeland, MS
Verified
I had a great experience with Vroom. ... This was the best car purchasing experience I have ever had. I didn't have any of the issues I see on other reviews. Vroom emailed me each...
Read full review
Daron of Bel Air, MD
Verified
The entire process was seamless and without any delay. As long as you upload your documents promptly and correctly and condition your vehicle accurately, you should not have any p...
Read full review
What is Vroom?
Vroom.com is an online car buying site with fixed prices. It specializes in selling used cars and has anywhere from 3,000 to 4,000 vehicles available on its site. You can purchase one of Vroom’s vehicles online and have it delivered straight to your home.
Vroom is available from all 50 states; however, delivery is not available to Alaska or Hawaii. Each of the vehicles comes with a CarFax vehicle history report, and Vroom never sells vehicles that have been involved in accidents. Vroom’s strategy seems geared towards making car buying more convenient by offering clear prices, a streamlined customer experience, a complimentary 90-day limited warranty and one year of complimentary roadside assistance.
You can filter vehicles on Vroom by general features, such as make, model, mileage, year and body type, as well as special features like fuel efficiency or heated seats. From there, you can view pictures, specifications and vehicle history reports for the automobile of your choice. You can place a hold on any vehicle for 24 hours with a fully refundable $500 deposit.
| Feature | Description |
|---|---|
| Regular delivery fee | $699 |
| Enclosed-trailer delivery fee | $999 |
| Return policy | 7 days/250 miles |
| Pricing | Fixed |
| Warranty | Limited, 90-day/6,000-mile |
| Vehicles available | Used with no accidents |
How does Vroom work?
Vroom works by offering fixed prices on cars so buyers don’t have to haggle. Because Vroom doesn’t have to deal with the costs associated with traditional brick-and-mortar dealerships, it is able to pass more savings down to customers.
To buy from Vroom, you shop and set up financing entirely online. You have to pay a $500 deposit to hold the vehicle while you finalize your contract, though. Once the purchase is done, Vroom will deliver your car to your door 10 to 14 days later. It should already have its temporary tags, and you have seven days or 250 miles (whichever comes first) to make sure you like it.
Vroom fees and pricing
Vroom has set prices, meaning you don’t have to negotiate or haggle. The downside to this is that you have to accept whatever price it offers if you want the vehicle. However, you might notice many Vroom cars are offered for cheaper than those at traditional dealerships. This is because Vroom is theoretically able to forego many costs associated with typical brick-and-mortar dealerships.
Delivery fees typically cost $699, but you can pay $999 to have the vehicle delivered in an enclosed trailer for additional protection. Vroom also requires a $500 deposit to put a hold on the car while you’re working out the purchase contract.
Vroom financing
Vroom connects with a dozen lenders to find customers financing options. The entire application process takes less than 10 minutes, but it does require a formal credit check that may impact your credit score. Vroom’s maximum loan term is 72 months.
Although Vroom works with people that have weak credit, it might not be the best choice for those in financial trouble. However, if you have poor credit and decide to buy a car with Vroom, you can always refinance your loan later if your credit score improves.
Vroom policies
Before purchasing a car from Vroom, it’s important to understand its policies:
- Returns: You can return a Vroom car within seven days or 250 miles of delivery — whichever comes first. The car will be picked up for free, but the original shipping fee will not be refunded. You may also have to pay a $599 restocking fee.
- Trade-ins: Vroom accepts trade-ins. You just need to fill out some basic information to receive an offer. You have 10 days or 250 miles to accept it.
- Warranties: Vroom vehicles include a 90-day/6,000-mile limited warranty and roadside assistance for one year. Additional options include trip interruption coverage, towing reimbursement and rental car reimbursement.
- Vroom car qualifications: Every Vroom vehicle has a clean accident history and meets rigorous testing standards to ensure it is fit for sale.
Vroom FAQ
Where is Vroom located?
Vroom’s headquarters are in New York City. However, it also has corporate offices in Houston and Detroit.
Does Vroom negotiate?
No, Vroom does not negotiate prices, making for a haggle-free experience.
Does Vroom take trade-ins?
Vroom users can trade in cars before or after shopping for a new vehicle. Vroom suggests getting the trade-in appraised first because the old car’s value may affect financing, and if you appraise before buying, you will know how much money you can put down on a new car.
Is Vroom better than Carvana?
While Vroom and Carvana are quite similar, Carvana has a higher overall satisfaction rating on our site at the time of publishing.
How long does it take Vroom to deliver?
Most buyers receive their car within 14 days after Vroom finalizes the contract. Because the state of Massachusetts has unusual registration laws, delivery can take up to 21 days there, though.
Does Vroom charge sales tax?
Sales tax is not included in Vroom’s pricing. You will need to calculate the sales tax in your state of residence to set an accurate budget.
How does Vroom make money?
Vroom employs data scientists, tech engineers and supply experts to buy the cars at low prices. Because the company doesn’t have the overhead costs of traditional dealerships, it should be able to turn a profit by selling them to consumers without overcharging.
Does Vroom do a hard credit check?
Yes, Vroom performs a formal credit check, also known as a hard credit check, when you apply for financing. This can affect your credit score.
Is Vroom legit?
Vroom is legit, but it has received some negative attention due to delivery delays and other problems. Though the company offers competitive, no-haggle vehicle prices, its customer service might not fit everyone's needs for an online car buying platform.
Vroom Reviews
Recent
- Recent
- Oldest
- Most helpful
Any
- Any
A link has directed you to this review. Its location on this page may change next time you visit.
How do I know I can trust these reviews about Vroom?
- 4,226,408 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Tim of La Canada Flintridge, CA Verified Reviewer Verified Buyer
Original review: April 13, 2023
I needed to purchase a car quickly as my current vehicle was stolen. I started my search on AutoTrader which presented the vehicle I wanted to purchase via Vroom. I originally submitted my interest in availability and waited 48 hrs without a response. I contacted Vroom directly and was routed to a sales rep. After running my credit and discussing finance options, I agreed to purchase the vehicle. I even put additional money down and my interest rate went up. The sales rep never responded to my email after our only call. Vroom sent numerous emails with sporadic updates and after I ACH’d the money I was told the car would take 14 days to deliver. This was never disclosed and I was on a recorded line to verify. The car was in the same state (CA) and located near San Diego. I’m located in Los Angeles.
I was assigned someone from customer service to help finalize the deal (absolute waste of time). I was updated 5 days after providing my deposit that the car was being delivered to a HUB about 1 hr from my house. After another 2 days passed I received an email stating the car would be delivered in 10 days. This is over their 14 day delivery promise. I have not been offered any compensation or acknowledgment of the delay. I’ve already received my first month payment notice and I don’t even have the car. I am shocked that anyone operates a business in this fashion. They are making interest on my money and I don’t have the asset. I still don’t have the vehicle as I write this review. Stay away - better to go to a dealer than deal with this hassle.
Be the first one to find this review helpful
BRYCE of Queen Creek, AZ Verified Reviewer
Original review: April 12, 2023
Vroom states they "inspect" vehicles prior to selling them. We've had a BMW x3 for about 30 days and it started shaking and having braking issues. Front and rear brakes are completely worn out and they will not repair it. The front brake pads and rotors are unsafe as they have less than 1mm of tread left. Vroom will sell you a car that is unsafe to drive and put you and your family at risk.
Be the first one to find this review helpful
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Malissa of Washington, PA Verified Reviewer
Original review: March 30, 2023
I was instantly approved upon running my credit check! They took my deposit with ease! Then magically, they do not finance cars in Pennsylvania. The dude was super nice who was gonna sell the car but they should make this well known if it indeed it is true. All worked up for nothing. Maybe it's good it did not happen.
Be the first one to find this review helpful
Ashley of Hastings, MN Verified Reviewer
Original review: Feb. 28, 2023
This has been a nightmare! There is no communication to next steps. No call for pickup time and date. It took me calling 10 times to finally get someone to call me and pick up my car. Now they are saying there is an issue with the pay off statement. They are not doing their job by calling the lien holder. With a dealer this take 1 hour. With them it has taken me 4 weeks! I am beyond pissed and now am forced to follow through with the sale since they have my title.
Be the first one to find this review helpful
Jesse of Apple Valley, CA Verified Reviewer
Original review: Feb. 22, 2023
The process is kind of slow, but the car was worth the wait. Problem though we already need an oil change after only a week having the car. What do they check before they send it to you? There should be certain things that should last longer than a month at least.
3 people found this review helpful
Theresa of Denver, CO Verified Reviewer
Original review: Jan. 17, 2023
They owe me money and have stopped responding to my emails. I will never do business with Vroom again and nor should you. I sold my vehicle back to Vroom on 9/26/22. I have had to make well over two dozen phone calls and emails following up on the refund status for the Vehicle Service Contract (VSC) and GAP coverage I had purchased. It took 3 months to get the $1750 I was owed for the VSC refunded and I am still owed $617.32 for the GAP coverage. I confirmed with the 3rd party company that Vroom received my refund on 10/12/22 and they've just kept it.
8 people found this review helpful
Robert of Jacksonville, FL Verified Reviewer Verified Buyer
Original review: Jan. 10, 2023
I don't understand how this company can compete with a dealership. How can a dealership turn around the entire transaction in half a day, and Vroom takes up to 3 weeks? The ONLY reason I am a Vroom customer is that the vehicle my wife wants is not available in the city we live in (or nearby cities). This process is unorganized, and no one at the company seems to give a rip that I am dissatisfied. The sales rep I started the process with was very sweet but was uneducated about their products. This is not her fault, but obviously a reflection of the company's hiring and training. I have had to re-send the same documents on multiple occasions. It's hard to believe in 2023, this is the best they can do.
5 people found this review helpful
jill of Indianapolis, IN Verified Reviewer
Original review: Jan. 3, 2023
I don't have the greatest credit but I attempted to purchase a car on VROOM website. I was initially approved as the sales summary sent back to me was exactly what I wanted and applied for, except they also wanted $249 to hold the car I picked out while I sent in my documents. I thought to myself this is really stupid. So I applied for a DIFFERENT car, waited about 2 minutes to be approved and I was, the sales summary sent back to me was once again exactly what I wanted and applied for, I was so excited...The finance department set up terms of APR 5.9 with $200 down, finance charges calculated for a fixed amount of months and a monthly payment I could afford. I thought great! This time no "holding fee" involved. So I called to complete purchase, pay the down payment and receive my car.
Oh, of course not, after searching an hour for a car that I really liked and could afford, I called to pay my down payment agreed to, they switched the terms to $4800 down with new finance charges and higher monthly payment, mind you on the exact same sales summary like before, but with different numbers...While I was talking to them excitedly ready to pay my down payment of $200. The sales person claimed they could no longer do the first sales summary any longer and terms have changed. Mind you both sales summary were identical except the numbers changed. I sent my screen shot of my original sales summary to VROOM and threatened legal counsel. I see now, after some research they were found legally liable of deceptive practices. I'm done with VROOM.
6 people found this review helpful
KENNY of Burlington, KY Verified Reviewer
Original review: Nov. 28, 2022
I work with several warranty companies. This is the worst warranty company we have worked with. They would not pay out what they said. Our customer had to pay over double his deductible. We took a $175 hit. WOULD NOT USE THIS COMPANY FOR ANYTHING.
4 people found this review helpful
Karl of Ayden, NC Verified Reviewer
Original review: Nov. 17, 2022
I was looking to sell our 2017 Yaris iA, which has fewer than 11,000 miles on it. It is set so low I cannot get into or out of it with ease (arthritis has gotten much worse). I decided to check out Vroom to sell it online. Uploaded the title and some similar documents. They phoned me back shortly thereafter telling me my title was invalid, that a new title had been issued in January of 2022. The title I copied to them was the original 2018 title. There were never any liens on it and there has been no change of ownership. I told the rep who called (whose English was awful) that they were mistaken. She then told me they would cancel my account. After reading some reviews of Vroom online I think that was a blessing for me.
6 people found this review helpful
Loading more reviews...
Vroom Company Information
- Company Name:
- Vroom
- Website:
- www.vroom.com
FAQs
Is it safe to buy from Vroom? ›
Is Vroom legit? Vroom is legit, but it has received some negative attention due to delivery delays and other problems. Though the company offers competitive, no-haggle vehicle prices, its customer service might not fit everyone's needs for an online car buying platform.
Can you negotiate prices on Vroom? ›Vroom prices are non-negotiable. Delivery fees can be as high as $1,399, depending on location. Vroom accepts trade-ins and also buys vehicles outright.
Is Vroom as good as CarMax? ›Vroom gives the best offers for vehicles under 20,000 miles at an 89% win ratio, while CarMax does best with vehicles with 100,000 miles at a 77% win ratio.
How long does it take for Vroom to deliver a car? ›Your vehicle will typically arrive within 10-14 days of purchase, though sometimes it can take longer. We ship your car right to your home, or to a convenient nearby location. Your car arrives with temporary tags allowing you to drive the vehicle immediately.
Has anyone successfully sued Vroom? ›Online used car retailer Vroom agreed to pay an $87,000 fine over allegations that it failed to transfer ownership of vehicles to scores of Florida customers within state-mandated deadlines over the past year and a half, as its sales soared during the coronavirus pandemic.
What is the Vroom controversy? ›Houston-based Vroom has twice aired advertisements during the Super Bowl. The online retailer sparked some controversy in 2021 with a commercial called "Dealership Pain," which ribbed the car-buying process at a traditional dealership.
What are the advantages of buying from Vroom? ›Vroom vehicles come with a free limited warranty, covering your vehicle for the first 6,000 miles or 90 days. Coverage extends to the cost of parts and labor connected to mechanical breakdowns. Each vehicle purchase also comes with one year of roadside assistance.
Who is Vroom owned by? ›The company was founded in August 2013 by Kevin Westfall and Marshall Chesrown as AutoAmerica. In November 2014, Elie Wurtman and Allon Bloch joined as co-founders to transform the company into a technological platform and the company was renamed Vroom.
What credit score do you need for Vroom? ›Financing through Vroom's lenders has no minimum credit score requirement. However, you will need to make over $21,600 in annual income and your first downpayment is due upon signing your loan contract. ) and have no active bankruptcies in your credit history. Your down payment is due upon vehicle delivery or pick-up.
What is the difference between Carvana and Vroom? ›...
| Carvana vs. VROOM | ||
|---|---|---|
| Carvana | VROOM | |
| No-Haggle Pricing? | Yes | Yes |
Who is the competitor of Vroom? ›
Vroom's top competitors include TRED, Rodo, and Shift Technologies.
Is it better to buy a car from CarMax or Carvana? ›Which Is Better: Carvana or CarMax? Carvana is a better option if you look for convenience and ease of use in your purchases and trades. On the other hand, CarMax is ideal for people who want to test drive the car beforehand and who do not mind going to their nearest CarMax location to do it.
Can you test drive vroom? ›Vroom doesn't offer a physical test drive before you buy a car. Instead, you get 7 days or 250 miles (whichever comes first) after the vehicle is delivered to test it and have a feel of all its nuances. If the car isn't what you expected, Vroom takes it back and refunds the purchase price.
Does Vroom use tracking devices? ›Location Tracking: To avoid theft, or to track you in case of any emergency, accident etc., we track the geolocation data of your vehicle from Global Positioning System (GPS).
Do you pay for shipping on Vroom? ›You have a full week or 250 miles to test drive a car after you buy it, and you can return it for a full refund in that time frame. The prices may be slightly higher than a private sale, plus you'll have to pay a $699 shipping fee. If you sell your car to Vroom, they'll pick it up for free.
Is Bill Gates invested in Vroom? ›Bill Gates Vroom Inc.
Bill Gates acquired 2.5 Million Vroom shares worth $2.3 Million. That's 0.01% of their equity portfolio (20th largest holding). The investor owns 1.84% of the outstanding Vroom stock. The investor's estimated purchase price is $3.92 Million, resulting in a loss of 41%.
Vroom's prices are "no-haggle," which means that on the one hand, it is a less stressful process, but on the other hand, if you found a better price elsewhere, you cannot negotiate for a better deal.
What car manufacturer has the most lawsuits? ›The most-sued automaker is General Motors.
What makes a Vroom Vroom noise? ›Vroom (and variant spelling) is an onomatopoeia that represents the sound of an engine revving up. It also describes the act of purposefully operating a motor vehicle at high speeds so as to create loud engine noises. The word is a common early childhood sound, and is used in speech therapy techniques.
Does Vroom affect credit score? ›Vroom will match you with a lender in its network to provide financing for your vehicle. This involves a hard credit check — so prepare for a dip in your score. If approved, Vroom will provide you with the terms of your contract along with the lender you're connected with.
How many people use Vroom? ›
Vroom is based out of New York but operates across the U.S., and its platform has to date been used by more than 250,000 buyers and sellers, according to the company.
How does Vroom appraisal work? ›Start by getting your free appraisal at www.vroom.com/sell and completing the form. We'll ask for your vehicle's license plate or VIN, mileage, and any extra features, then send you a price. The price is good for 7 days or 250 additional miles (whichever comes first).
What does Vroom do with negative equity? ›The way they handle negative equity is you pay Vroom the negative equity directly, and they pay the bank the full amount.
Is Vroom only online? ›Vroom - Online Only, Nationwide Delivery.
Did the CEO of Vroom step down? ›Photo courtesy of Vroom. Vroom chief executive officer Paul Hennessy has stepped down from the company to pursue other opportunities, the online retailer announced Monday afternoon. Replacing Hennessy as CEO is Tom Shortt, who was previously Vroom's chief operating officer.
Where is Vroom HQ located? › Why is Vroom stock tanking? ›Vroom said the decline reflected higher acquisition costs for premium vehicles, plus higher reconditioning costs due to labor shortages and “elevated demand” at third-party reconditioning services.
Do you have to show proof of income on Vroom? ›Even if you decide to finance elsewhere, completing the application with Vroom will ensure you are better informed for those conversations. You'll need your driver's license and proof of insurance to apply. We may also ask for proof of income. Vroom takes steps to verify and protect your identity.
Can you buy a car on Vroom with a credit card? ›Some online used car dealers such as Vroom and Cars24 do accept credit card payments while others like Carvana and CarMax do not.
Can I get a car loan with a credit score of 450? ›With a 450 credit score, you may not get approval for a car loan without going through a specialized lender. A 450 credit score is in the deep subprime range, and most banks and credit unions aren't willing to work with such a high-risk candidate.
What is the best online car buyer? ›
- Best Overall: Autotrader.
- Best Basic Option: CarsDirect.
- Best for Cheap Cars: CarGurus.
- Best for Classic Cars: Hemmings.
- Best for Mobile: Autolist.
- Best for Comparing Options: AutoTempest.
- Best Auction Site: Cars & Bids.
But having physical locations means CarMax also deals with higher overhead costs, which translate to you paying a higher price for your car. On the other hand, Carvana's process is mainly online, and the lack of overhead costs means you get better rates.
What is Carvana's biggest competitor? ›Some of the top Carvana competitors and alternatives include CarMax, Cars.com, CarGurus, and eBay Motors, among others. Each of these companies offers a unique set of features and services, and car buyers should consider their specific needs and preferences when selecting the best option for them.
Who is CarMax biggest competitor? ›CarMax's competitors and similar companies include Inchcape, Copart, AutoNation, Penske Automotive Group and Vroom. CarMax is a retailer company for used vehicles.
Will a dealership give me more money than Carvana? ›Higher Trade-In Values
You're more likely to get better value when you trade your vehicle in at a dealership. Request your free trade-in value estimate to see how much more your dealership will pay you over Carvana.
Is Carvana trustworthy? Carvana is a legitimate and trustable company. If you don't want to drive to multiple dealerships or haggle over prices, Carvana can be a wise choice. The company offers online listings that make the process simple and quick.
What is the best time of year to buy a car from Carvana? ›That's why the time just before the holidays is the most opportune time to beat the tax season rush and find the right car for you at the best overall value. At Carvana, we set our market rates to be competitive and often below the average market rates for used vehicles.
Does Vroom provide Carfax? ›Multiple Inspections
We only sell cars that have accident-free CARFAX vehicle history reports at the time of purchase and sale.
Tire treads of at least 4/32 inch in the middle. Brake pads are at least 4mm thick. We do not perform manufacturer-recommended routine maintenance.
Can you bargain with Carvana? ›Are Carvana's vehicle prices negotiable? We don't negotiate on pricing; our vehicles are priced as competitively as possible and we never add on any dealer charges.
Can you negotiate vroom prices? ›
Vroom prices are non-negotiable. Delivery fees can be as high as $1,399, depending on location. Vroom accepts trade-ins and also buys vehicles outright.
What is the average delivery time for Vroom? ›Your vehicle will typically arrive within 10-14 days of purchase, though sometimes it can take longer. We ship your car right to your home, or to a convenient nearby location. Your car arrives with temporary tags allowing you to drive the vehicle immediately.
Can you cancel a vroom purchase? ›Mar 3, 2021•Knowledge
Can I cancel Vroom Protect after I have purchased it? Yes. If you would like to cancel your protection plan, please contact our Customer Support team at 855-534-3755.
Vroom is headquartered in New York, 1375 Broadway, United States, and has 2 office locations.
Do I need to clean my car before selling to Carvana? ›Do I Need to Clean My Car Before Selling to Carvana? No, you do not.
Can I negotiate with CarMax? ›Can CarMax car prices be negotiated? CarMax advertises “no-haggle” pricing, and it does not offer price matching or negotiation on any car purchases, sales or trade-ins.
Who owns Vroom? ›The company was founded in August 2013 by Kevin Westfall and Marshall Chesrown as AutoAmerica. In November 2014, Elie Wurtman and Allon Bloch joined as co-founders to transform the company into a technological platform and the company was renamed Vroom.
Does Vroom refund delivery fees? ›If we initially delivered your car to you and you request a return within 7 days or 250 miles, whichever comes first, we will schedule a time to pick it up for no extra charge. However, we will not refund the original shipping fee (except in California, where a restocking fee will be withheld from your refund).
Can I remove GPS tracker from my car? ›If you want to remove a hardwired GPS tracker from a car, the best option is to ask your local auto repair mechanic to help you out. They will ensure that the tracker is uninstalled properly and is viable for further use.
Does Vroom use Carfax? ›Multiple Inspections
We only sell cars that have accident-free CARFAX vehicle history reports at the time of purchase and sale.
What is the target price for Vroom? ›
Stock Price Forecast
The 5 analysts offering 12-month price forecasts for Vroom Inc have a median target of 1.00, with a high estimate of 1.30 and a low estimate of 1.00. The median estimate represents a +7.64% increase from the last price of 0.93.
Vroom maintains its own inventory of vehicles, which it acquires from customer trade-ins, auctions, dealers and rental car fleets. Its vehicles undergo inspection and reconditioning to ensure they are safe to sell. Additionally, every Vroom vehicle comes with a 90-day limited warranty and a year of roadside assistance.