How do Pals Rewards work?

How Do Petco Rewards Work? For every dollar you spend at a Petco.com or in person at a Petco or Unleashed by Petco store, you earn 1 Pals Rewards point . For every 167 points you earn, you'll get 5 Pals Rewards Dollars, which you can use as $5 off of any purchase of $5 or more.

How do I get Pals Rewards to repeat delivery?

How do I apply my Pals Rewards Dollars to my Repeat Delivery order? For new Repeat Delivery customers: You are given the option to apply your Pals Rewards Dollars when you schedule your first shipment . Simply check the box labeled "Apply all my available Pals Reward Dollars."

How to get Pal Rewards?

The Pals Rewards program is free for anyone to sign up. Once signed up, you earn 1 point for every dollar spent at Petco, Vetco and Petco Unleashed, both in-store and online. Petco automatically tracks your purchases and every time you hit 100 points (spend $100) you receive a $5 Petco Pals Reward via email .

How do PetSmart rewards work?

Treats is our points-based loyalty program that rewards you every time you shop in stores and online or make a donation to PetSmart Charities® in stores at the pin pad or online . You'll earn points that can be redeemed for discounts on future purchases. Plus, you'll also receive exclusive deals and discounts via email.

Can you return items to Petco without a receipt?

Petco also reserves the right to limit returns, regardless of whether you have a receipt . To process a return, you'll need to provide proof of purchase and a valid form of ID. Returns made after 30 days or without proof of purchase are not eligible for refund or exchange.

Does chewy have a rewards program?

Chewy is an online-only pet store. They don't have their own loyalty rewards program . They don't make getting coupons easy (like PetSmart does with their Treat Trail game). And they don't have a membership service for discounts on things like dog grooming or pet food, like at Petco.

How do I cancel vital care?

Conversation. can I cancel my vital care membership or do I have to complete the full year? For Vital care inquiries, please reach out to the Vital care team at 858-657-2035 and vitalcare@petco.com where an agent is available from 9am-9pm EST to assist you.

How do I cancel my Petco account?

According to the Petco membership website, they include: Cancel by phone - the Petco website provides a customer service number you can call to have your membership canceled, or: Cancel through your account settings - Login to your Petco account and follow the steps in your settings to delete your account.

Pals Rewards Help | Petco (2024)

Last Updated: January 3, 2022

Terms & Conditions

Membership Eligibility

No purchase is necessary to become a member ("Member") of or to enrollin Petco's Pals Rewards membership program (the "Pals Rewards Program").Members shall provide their contact information upon signing up for thePals Rewards Program and agree to receive Pals Rewards benefits, andaccount and transactional communications, via email. Member must be 18years of age or older to participate.

Benefits

Members will earn 1 Pals Rewards point (each a “Point”) for every dollar($1.00 USD) spent on merchandise at any Petco retail store; anyUnleashed by Petco retail store; online atPetco.com; and/orvia the Petco mobile app (the “App”). Members who have a Petco Paycredit card may also earn Points through purchases made with their PetcoPay credit card pursuant to the, and should review those Terms for information about how their Pointswill accrue. Pals Rewards Dollars will be issued to Member at the rateof five (5) Pals Rewards Dollars for every 167 Points earned by Member,which Member may use towards $5 off any future purchase, subject tothese Terms & Conditions.

General Terms

Pals Rewards Dollars are based on total Member spending at any Petcoretail store; any Unleashed by Petco retail store; online atPetco.com; and/orvia the App. Points will not accrue for money spent by Member on tax orshipping or via coupons or promotions. Neither Points nor Pals RewardsDollars have any cash value.

Members must provide their Pals Rewards Program number at checkout toreceive Points for their purchase. For purchases atPetco.com or viathe App, Members must be logged into their Pals Rewards Account(“Account”) to earn Points. Members are responsible for maintainingaccurate and updated contact information online atPetco.com, atPalsrewards.com, or within the App.

Pals Rewards Dollars are not assignable, saleable, transferable,replaceable or redeemable for cash. Petco is not responsible for PalsRewards Dollars not received as a result of Member's failure to providean accurate email address and/or update Member's contact information.

Petco may email Member regarding the Pals Rewards Program from time totime, including but not limited to providing Member (1) Pals RewardsProgram Account statements, (2) Pals Rewards Dollars awardnotifications, and/or (3) other transactional information. Memberconsents to these email notifications which are required as part of PalsRewards membership. Members may opt-out of promotional email messagesanytime atPetco.com,Palsrewards.com, or within the App. The Pals Rewards Program is continuous and nosubsequent registration is required. Pals Rewards Dollars earned on apurchased item which is then returned or exchanged may be deducted fromMember's Account balance. Returns may cause a negative Pals RewardsDollars and/or Points balance. If, for any reason, Member or Petcocancels an order that was paid in whole or in part using Pals RewardsDollars, Petco will return the applicable value of the Member's Pointsback to their Account.

Points Accrual Rules

Member is solely responsible for any federal, state and local taxesassociated with any purchases where applicable. Points are earned on alleligible transactions completed at any Petco retail store; any Unleashedby Petco retail store; online atPetco.com; and/orvia the App, through cash, credit card or using Petco gift cards. (Seethefor details on accruing Points using the Petco Pay credit card.) Alleligible purchases are applied towards accruing Points, and Pals RewardsDollars shall be issued to Member for each qualifying 167 Points earnedby Member.

Pals Reward Dollars Issuance and Redemption

Pals Rewards Dollars will be issued to Member at the rate of five (5)Pals Rewards Dollars for every 167 Points earned by Member, which Membermay use towards $5 off any future purchase. Pals Rewards Dollars may bedisplayed in the Member's Account atPetco.com,Palsrewards.com, and/or in the App. Members may be required to load their earned PalsRewards Dollars to their Account in order to use the Rewards during apurchase. Members can do so by logging onto their Account online or inthe App, or by calling Petco Customer Relations at 888-824-PALS (7257).

Pals Rewards Dollars shall only be redeemable on future purchases with abalance owed that is equal to or greater than $5. Pals Rewards Dollarscannot be partially redeemed, or redeemed on a purchase that is lessthan $5. Pals Rewards Dollars cannot be redeemed in full or in part forcash, gift cards or gift certificates. Petco is not responsible for lostor stolen Pals Rewards Dollars. All Pals Rewards Dollars expire upon 45days of issuance date. Pals Rewards Dollars can be redeemed in any Petcoretail store; any Unleashed by Petco retail store; at select Vetcoclinics and Vetco Total Care locations; onPetco.com; orwithin the App. Pals Rewards Dollars cannot be redeemed at Just Food ForDogs Kitchens, Thrive Vet Hospitals, or at any third-party veterinary partner located within a Petco. Pals Rewards Dollars will be appliedprior to any other coupons at point of sale.

Points and Reward Coupon Return Policy

If Member returns merchandise that was purchased with Pals RewardsDollars, the returned value of the merchandise will only equate to thetotal cash or credit originally charged. The Pals Rewards Dollars,Points, and/or coupons applied to the original transaction will not becredited back to the Member. If a Member returns an item that earned theMember Pals Rewards Points, the applicable number of Points will bededucted from their Account.

Nutrition Perk - Buy 7 Dry Food Bags, Get Your 8th Free

The “Nutrition Perk” is an offer in the United States for dog and catowners to earn a coupon toward the cost of one (1) bag of dry dog or catfood, when they accumulate (7) qualifying purchases of bags of dry dogor cat food (treats excluded), as detailed below:

To enroll in the Nutrition Perk, you must be a member of the PalsRewards Program. You can activate your Nutrition Perk using the App.At the bottom of the App's home screen, you can click the “Account”tab; then select “Pals Rewards”; and then click “Unlock.” These stepsmay change from time to time at our discretion.
Once you have activated your Nutrition Perk in the App, you can usethe App to view your progress bar, which keeps track of yourqualifying transactions and any credits you have earned toward yourNutrition Perk.
One (1) credit toward the Nutrition Perk will be earned when youpurchase a qualifying bag of dry dog or cat food in a transaction thatis linked to your Pals Rewards Account. After accumulating seven (7)qualifying purchases, you will earn one (1) food coupon for a free bagof dry dog or cat food. Purchases of dog or cat treats do not qualifytoward earning the Nutrition Perk, and any coupons you earn throughthe Nutrition Perk may not be used toward the cost of treats. Thecoupon's value will be based on the average cost of your 7 qualifyingpurchases, minus all discounts. However, if you use Pals RewardsDollars toward the cost of a qualifying food purchase, your coupon'svalue will be based on the original average cost of your qualifyingpurchases, before any Pals Rewards Dollars were applied to thepurchase price.
The coupons you earn through the Nutrition Perk have no cash value andcan only be redeemed for eligible bags of dry dog or cat food. Thefood coupon cannot be redeemed for cash, gift cards, or otherproducts, and cannot be applied to the cost of any taxes, shipping, orother Petco services or offerings. To use your coupon online, yourpurchase must be shipped to addresses in the United States. Shippingfees may apply. Shipping to Alaska, Hawaii, Puerto Rico, the VirginIslands or P.O. Boxes may result in additional shipping surcharges.Your Nutrition Perk coupons will expire ninety (90) days after theyare issued. Your earned coupon will remain available under yourprogress bar in the App, until redeemed in-store or online atPetco.com, oruntil it expires ninety (90) days after issuance.
After you use any coupons you have earned as part of the NutritionPerk, your progress bar in the App will reset the number of qualifyingpurchases you have accrued to zero (0). When your progress bar resetsto zero (0), you can then continue to earn credits towards anothercoupon based on the conditions in these and any other applicableterms. Petco may, at its sole discretion, include or combineadditional promotional offers from time to time, available within theApp or otherwise.
Coupons earned through the Nutrition Perk cannot be shared with othercustomers or entities.
The purchase of multiple brands and sizes of qualifying dry food cancontribute to the same Nutrition Perk reward. If you return anyqualifying purchases, or exchange them for a lower-priced product,your credits toward the coupon will be reduced accordingly. If youhave earned your Nutrition Perk coupon already, and then return orreceive a refund on any qualifying purchases, we reserve the right toreduce the credits you have earned accordingly, and may deduct thevalue/cost of the returned product from the value of your futurecredits.
The Nutrition Perk coupon cannot be combined with any otherpromotional offer unless expressly stated in these Terms, or on thatoffer. Free items offered through specific brand offers, or otherPetco offers such as Vital Care's Welcome Gift, do not qualify to earncredits toward the Nutrition Perk, unless specifically stated inwriting on that coupon, offer, or promotional document.
If you do not complete any qualifying Nutrition Perk purchases for 365days, any accumulated credits towards your Nutrition Perk coupon willexpire, and your progress bar will be reset to zero (0).
When you activate the Nutrition Perk in the App, your qualifyingpurchases made within seven (7) days prior to activation will beautomatically added as credits toward your coupon, withinapproximately 48 hours.
Your Pals Rewards Program membership must be active and in goodstanding to earn or redeem any coupon. If your Pals Rewards membershipis revoked, terminated, or canceled, your credits toward the NutritionPerk will automatically expire upon revocation, termination, orcancellation.

Grooming Perk - Buy 7 Grooms, Get Your 8th Free

The “Grooming Perk” is an offer in the United States for dog and catowners to earn one (1) free full-service bath, or one (1) free bath withhaircut, for their dog and/or cat when they accumulate seven (7)qualifying full-service baths or baths with haircut for their dog and/orcat, as detailed below:

To enroll in the Grooming Perk, you must be a member of the PalsRewards Program. You can activate your Grooming Perk using the App. Atthe bottom of the App's home screen, you can click the “Account” tab;then select “Pals Rewards”; and then click “Unlock.” These steps maychange from time to time at our discretion.
Once you have activated your Grooming Perk in the App, you can use theApp to view your progress bar, which keeps track of your qualifyingtransactions and any credits you have earned toward your GroomingPerk.
To begin earning credits toward your Grooming Perk, searchstores.petco.com by specificstore to see Petco grooming salon information and hours/schedules.Participating Petco stores and salons are subject to change at anytime.
One (1) credit toward the Grooming Perk will be earned when youpurchase and complete a qualifying full-service bath, or bath withhaircut, for your dog or cat, in a transaction that is linked to yourPals Rewards account. After completing seven (7) qualifyingfull-service baths, or baths with haircuts, you will earn one (1) freefull-service bath, or bath with haircut, for your dog or cat. Groomingsessions completed at our mobile grooming salons do not earn creditstoward the Grooming Perk, and your Grooming Perk cannot be redeemed orused at our mobile grooming salons.
The Grooming Perk rewards you earn have no cash value and can only beredeemed for one (1) full-service bath or bath with haircut for a dogor cat. The Grooming Perk reward cannot be redeemed for cash, giftcards, or other products, and cannot be applied to the cost of anytaxes, shipping, any other Petco services or offerings. Your GroomingPerk rewards will expire ninety (90) days after they are issued. Yourearned Grooming Perk reward will remain available under your progressbar in the App until redeemed, or until it expires ninety (90) daysafter issuance.
After you use any Grooming Perk rewards that you have earned, yourprogress bar in the App will reset the number of qualifying servicesyou have accrued to zero (0). When your progress bar resets to zero(0), you can then continue to earn credits towards another freefull-service bath or bath with haircut, based on the conditions inthese and any other applicable terms. Petco may, at its solediscretion, include or combine additional promotional offers from timeto time, available within the App or otherwise.
Any free full-service baths or baths with haircut that you earn viathe Grooming Perk cannot be shared with other customers or entities.
If you have multiple pets registered to your Pals account, thepurchase of qualifying full-service baths or baths with haircuts foreach dog or cat can contribute to your progress towards the GroomingPerk reward. If you have earned your Grooming Perk reward already, andthen receive a refund on any qualifying purchases for any reason, wereserve the right to reduce the credits you have earned accordingly,and may deduct the value/cost of the refund from the value of yourfuture credits.
If you have multiple pets registered to your Pals account, thepurchase of qualifying full-service baths or baths with haircuts foreach dog or cat can contribute to your progress towards the GroomingPerk reward. If you have earned your Grooming Perk reward already, andthen receive a refund on any qualifying purchases for any reason, wereserve the right to reduce the credits you have earned accordingly,and may deduct the value/cost of the refund from the value of yourfuture credits. See theVital Care Termsfor more information on their subscription's grooming benefits.
If you do not complete any qualifying Grooming Perk transactions for365 days, any accumulated credits towards Grooming Perk reward willexpire, and your progress bar will reset to zero (0).
When you activate the Grooming Perk in the App, your qualifyingtransactions made within seven (7) days prior to activation will beautomatically added as credits toward your coupon, withinapproximately 48 hours.
Your Pals Rewards Program membership must be active and in goodstanding to earn or redeem any benefit. If your Pals Rewardsmembership is revoked, terminated, or canceled, your credits towardthe Grooming Perk will automatically expire upon such revocation,termination, or cancellation.

Cancellation and Termination Policy

Petco maintains the right to terminate Member's participation in thePals Rewards Program at any time. Upon termination, Member will forfeitany Points and/or Pals Rewards Dollars. Repeated returns of merchandisefor which Points and/or Pals Rewards Dollars have been awarded mayresult in termination of Member's participation in the Pals RewardsProgram if, in Petco's sole discretion, such behavior is determined tobe fraudulent.

Modification of Program Policy

Petco reserves the right to modify and/or terminate the Pals RewardsProgram and/or these Terms & Conditions at any time without notice.Terms & Conditions for the Program will be posted atPetco.com.Member's continued participation in the Pals Rewards Program, includinguse of an Account, Points and/or any Pals Rewards Dollars, shallindicate Member's acceptance of these Terms & Conditions.

Terms of Use and Privacy Policy

Petco'sTerms of UseandPrivacy Policyshall apply to Member's membership in the Pals Rewards Program.

Release of Liability

Member releases Petco Animal Supplies Stores, Inc., its affiliateentities, and their respective officers, directors, employees and agentsfrom and against any and all liability relating to Member's Pals RewardsProgram membership and/or these Terms & Conditions.

Governing Law and Arbitration

These Terms & Conditions shall be governed by and construed under theFederal Arbitration Act and substantive laws of the state of California,without reference to conflict-of-laws. The Mandatory Dispute Resolutionsection, including the arbitration agreement and class action waiver,set forth in Petco'sTerms of Useare expressly incorporated and apply to your Pals Rewards Programmembership.