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The latest reports from users having issues in New York City come from postal codes 10003, 10013, 10004, 10002, 10012, 10028, 10118 and 10021.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
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In the last three months, how would you rate Optimum?
1.99 out of 5 22,727 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (59%)
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TV (14%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Optimum outage reports came from the following cities:New York City, Brooklyn, The Bronx, Newark, Jersey City, Clifton, Secaucus, Elizabeth, East Newark, Kearny, Montclair, Bayonne, Belleville, Garfield and Queens.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Wi-fi | |
| Brooklyn | Internet | |
| New York City | Internet | |
| Brooklyn | TV | |
| The Bronx | TV | |
| The Bronx | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Dylan B. Weeks (@BiererraWeeks) reported fromBrooklyn, New York
@optimum Par for the course given your service speeds.
- Willie (@GemsfromWill) reported fromBronx, New York
Sick and ******* tired of this @optimum ****. Day after day just slow or non existent service. I keep putting this off. But I can’t anymore. Gotta cancel and go to Verizon or anyone else. I’m just wasting money by procrastinating!
- violet skye✨ ONLYFANS ON SALE $3.99 (@m0st_cake) reported fromBrooklyn, New York
@uglynewyork_ @optimum @OptimumHelp ive been on the phone for an 1hr&45 minutes passed from department to department cause no one can fix an issue that THEY made, unreal. truly.
- 💜💛Leen💜💛 (@Lushluv_) reported fromBrooklyn, New York
Me and my husband gonna be fighting soon, because I’m Fr getting ready to cancel shitty @optimum Beyond sick of paying for services we don’t receive anyways. F that.
- Evan Luis💡📽🎬 (@evanluis) reported fromBrooklyn, New York
Two weeks of down internet and cable in 11230 Brooklyn thanks to @optimum aka @AlticeUSA No help or clear messaging since 11/5, you are awful. And @OptimumHelp is worthless. #alticesucks #Optimumoutage
- BG (@TheBGates) reported fromBrooklyn, New York
.@optimum has the shittest internet service I’ve ever dealt with. Why am I even paying for this?
- FATZ (AON) 🇭🇳 (@FATZ_AON) reported fromBrooklyn, New York
@optimum your internet service in Bushwick Brooklyn is Trash very unreliable
- Bald Bunny (@chulettah) reported fromBronx, New York
@optimum it’s really ridiculous that I have called the customer service number over 5 times and as I get to hold for a tech the call drops. Every single time. Make it make sense!!!!
- Ratbats (@MassimoMirilli) reported fromBrooklyn, New York
@optimum is the WORST company in the world and they shouldn't be in the business for all the scams i've received i should bring you in court! LITERALLY a scam!!!! shame on you.
- Paperboy Prince for Congress (@PaperboyPrince) reported fromBrooklyn, New York
@optimum internet down in 11221 is that a widespread outage ?
- Arthur Cagman (@CagmanArthur) reported fromGarfield, New Jersey
@optimum WiFi issues in Garfield Hartman ave!!!
- violet skye✨ ONLYFANS ON SALE $3.99 (@m0st_cake) reported fromBrooklyn, New York
i will never use @optimum ever again and the “ @OptimumHelp “ team is useless
- Danielle Brody (@myfairbrody) reported fromBrooklyn, New York
Hi @OptimumHelp how do I get in touch with a local store? Trying to get my ongoing problem fixed is like a second job!
- Hyperion (@HyperionPD) reported fromNewark, New Jersey
Goodbye @optimum your service is trash and your customer service & tech support is worthless. Hello @verizonfios!
- Robert Graber (@RobertInNJ) reported fromLittle Falls, New Jersey
@optimum @OptimumHelp you just had someone call me after have text chat and tell me I WAS RUDE and I shouldn’t treat people like this. I would like to make complaint!!!
- Katie, from Bergen County. (@itskatiebergin) reported fromBrooklyn, New York
@OptimumHelp Six days later? You think I would have only tweeted once if I still had service issues?
- Bald Bunny (@chulettah) reported fromBronx, New York
@optimum I even called from my work line and still everytime I get told a wait time the line hangs up. HELP.
- Sean A. Malcolm (@BySeanMalcolm) reported fromBrooklyn, New York
@marvelousmo @optimum Use to have Verizon but they had the bare minimum service in the Stuy, no Fios. Super slow. So I switched. Now, I’m impatiently waiting til Fios is available and I’m switching back.
- Willie (@GemsfromWill) reported fromBronx, New York
@OptimumHelp what the hell is going on? More than week with horrible connection issues! I swear this is the last damn bill I pay! Cutting ties ASAP
- Arjun R. Davé (@arjundofficial) reported fromNewark, New Jersey
@optimum my internet isn't working right now and i have class soon. Is there an outage in my area?
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Steve Clark (@Sclark61) reported
@optimum I have been trying to get my service suspended but I am running into difficulties
- Binary Daoist (@Binary_Daoist) reported
So @optimum isn’t streaming the @NHL game tonight; even on my home network?!What a terrible value & service.
- Chris "Delacour" Schek (@SGDelacour) reported
@Optimum is actually the worst ISP. Below the bar plans, hidden fees, and changes to upload speeds with no notice to customers. #Monopoly Cannot wait until @FrontierCorp is done lighting up the area!
- big stepper steeb (@enemyofwolves) reported
@optimum if my internet goes out for 7 hours one more time w.o it being publically addressed im getting this whole building to cancel their plans (dont reply asking for my name and acc number i dont wanna talk to you)
- Sid (@Magicksoft) reported
.@OptimumHelp I give you guys a lot of crap - like a lot, but for all your faults as a company the people behind your twitter account have always left a good impression compared to @ChaseSupport or @TMobileHelp etc
- Chris "Delacour" Schek (@SGDelacour) reported
@optimum I'm actually on the phone right now, and your reps are pretty damn awful! This latest one can't even process a request as simple as "transfer me to your retention department".
- ryansteven (@RyanSBurnett) reported
Just moved into new house and got @optimum, let’s just say their service has been absolutely terrible and customer service is even worst!
- MUMA. (@a_le_muma) reported
@tiahjanay_ @optimum it’s definitely @optimum they have HORRIBLE service
- Shareena Moore (@shareena_moore) reported
@OptimumHelp @njnewsroom I moved out of your service area. I’ve been trying to cancel my service since Apr 12th. I’ve talked to 9 agents. I returned the equipment. I keep getting billed and no one will help. @optimum is trying to force me to pay for extra months. HELP!!
- cindab (@cindab) reported
@OptimumHelp Worst. Service. Ever.
