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The latest reports from users having issues in Brooklyn come from postal codes 11221, 11218, 11217, 11216, 11234, 11226, 11213 and 11233.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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Please let us know what issue you are experiencing with Optimum:
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Problems in the last 24 hours in Brooklyn, New York
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (59%)
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TV (14%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Brooklyn, Kings County, New York
The most recent Optimum outage reports came from the following cities:New York City, Brooklyn, The Bronx, Newark, Jersey City, Secaucus, East Newark, Kearny, Bayonne, Belleville, Queens, Hoboken, Nutley, North Bergen and West New York.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Wi-fi | |
| Brooklyn | Internet | |
| New York City | Internet | |
| Brooklyn | TV | |
| The Bronx | TV | |
| The Bronx | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Brooklyn, New York
Latest outage, problems and issue reports in Brooklyn and nearby locations:
- Jaimie B (@jaimie_bee) reported fromBrooklyn, New York
My grandfather, a man in his 90’s who is unfortunately sick with cancer has been without phone, television & internet for 10 days. My mom spends multiple hours a day on the phone with @optimum - they promise to come every day & never show up. We’ve tried everything. @OptimumHelp
- masha rostova (@RosyyRozay) reported fromBrooklyn, New York
@CoolStory_Marc @OptimumHelp Every month I lose service. Then they take like a week to come fix it and they don’t even credit me like if it’s my ******* fault
- the pessoptimist (@LillySimon) reported fromBrooklyn, New York
@optimum I’ve already reached out to city council and gotten my entire building to write written testimonies for the city council meeting.I’ve already posted the necessary information to write these testimony against Optimum (and the lack of service) service on IG, FB and now Twitter.
- Claudette wynter (@WynterLongroad0) reported fromQueens, New York
@OptimumHelp Why are my elderly in-laws without TV and phone service for 3 days. Brooklyn customer service in the East Flatbush area. DM me for details...
- the pessoptimist (@LillySimon) reported fromBrooklyn, New York
@optimum No.After having spent 5 hours on the phone with customer service and found ZERO solutions. Yes I’ve restarted, unplugged,reloaded, checked the internet speed. Nothing worked and service has not improved.
- steven john irby (@stevesweatpants) reported fromBrooklyn, New York
@optimum @RaeWitte Y’all terrible. Get @verizonfios
- ᴛᴇᴄʜʏ⁸⁸ (@techy_ffb) reported fromBrooklyn, New York
@OptimumHelp is there an outage in 11226?
- Michael Saunders (@SaunderMichaelM) reported fromBrooklyn, New York
Really glad to jump through hoops for WEEKS dealing with @optimum, dealing with an $80 service charge that I was told multiple times wouldn’t be there, and then told the charge would be removed when I called about it, only to be told now that there’s nothing they have to do.
- Skootish (@Skootish99) reported fromBrooklyn, New York
Ten things I hate about where I live : #1 I have to use @optimum #2-10 @OptimumHelp doesn't want to help ever
- rae (@RaeWitte) reported fromBrooklyn, New York
I can’t believe @optimum has the nerve to have a commercial calling themselves the fastest network lmao
- the pessoptimist (@LillySimon) reported fromBrooklyn, New York
@optimum Turns out. Everyone in my building have been having this issue.Actually, I’ve already reached out to multiple residential buildings in Bedstuy and they ALL have similar issues.
- the pessoptimist (@LillySimon) reported fromBrooklyn, New York
@optimum I’ve been with customer support since 11ish this morning and it’s now 4p. Your service sucks, why am I paying $100+The workers were great👍🏾 it’s literally you👎🏾
- Lil Coochie Vert (@boostmobile5G) reported fromBrooklyn, New York
WHY IS OPTIMUM PLAYING WITH ME!??? CAN YALL FIX MY WIFI PLEASE? IM PLAYING TO TOP SPEED & IM GETTING BOTTOM, LOW TEIR SPEED! @optimum @OptimumHelp
- Brendan Perreault (@surfnyc) reported fromManhattan, New York
@OptimumHelp is Sagemcom F@st 5260CV old equipment? One of your customers has a *locked down* #1 port on it. We will try a different port. I can’t figure out how to get to advanced settings on Wi-Fi connection either.
- rae (@RaeWitte) reported fromBrooklyn, New York
@optimum One of your guys came awhile ago and said the issues had to be with our devices (all 6 of them) and not our service which measured fast on his instrument and not when I checked it from my desktop on your tester platform thing
- masha rostova (@RosyyRozay) reported fromBrooklyn, New York
As someone who has been a customer for 28 years, I’m highly dissatisfied and you can respectfully suck a **** @optimum @OptimumHelp
- masha rostova (@RosyyRozay) reported fromBrooklyn, New York
Optimum has the worst customer service ever @OptimumHelp
- Jaimie B (@jaimie_bee) reported fromBrooklyn, New York
@Devalucci1 @optimum @OptimumHelp That’s insane! People have been messaging me telling me how bad their service is! It’s outrageous.
- Asiah 💫🔮♉️❣️ (@SimplyAza) reported fromBrooklyn, New York
@optimum i need help with @AlticeUSA my internet has never been the same and now my tv and internet isnt working in some of the rooms...
- Carla Sinclair (@carlabsinclair) reported fromBrooklyn, New York
@emmafredi Sounds like an @OptimumHelp issue
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Steve Clark (@Sclark61) reported
@optimum I have been trying to get my service suspended but I am running into difficulties
- Binary Daoist (@Binary_Daoist) reported
So @optimum isn’t streaming the @NHL game tonight; even on my home network?!What a terrible value & service.
- Chris "Delacour" Schek (@SGDelacour) reported
@Optimum is actually the worst ISP. Below the bar plans, hidden fees, and changes to upload speeds with no notice to customers. #Monopoly Cannot wait until @FrontierCorp is done lighting up the area!
- big stepper steeb (@enemyofwolves) reported
@optimum if my internet goes out for 7 hours one more time w.o it being publically addressed im getting this whole building to cancel their plans (dont reply asking for my name and acc number i dont wanna talk to you)
- Sid (@Magicksoft) reported
.@OptimumHelp I give you guys a lot of crap - like a lot, but for all your faults as a company the people behind your twitter account have always left a good impression compared to @ChaseSupport or @TMobileHelp etc
- Chris "Delacour" Schek (@SGDelacour) reported
@optimum I'm actually on the phone right now, and your reps are pretty damn awful! This latest one can't even process a request as simple as "transfer me to your retention department".
- ryansteven (@RyanSBurnett) reported
Just moved into new house and got @optimum, let’s just say their service has been absolutely terrible and customer service is even worst!
- MUMA. (@a_le_muma) reported
@tiahjanay_ @optimum it’s definitely @optimum they have HORRIBLE service
- Shareena Moore (@shareena_moore) reported
@OptimumHelp @njnewsroom I moved out of your service area. I’ve been trying to cancel my service since Apr 12th. I’ve talked to 9 agents. I returned the equipment. I keep getting billed and no one will help. @optimum is trying to force me to pay for extra months. HELP!!
- cindab (@cindab) reported
@OptimumHelp Worst. Service. Ever.
