Home » Merkury » MERKURY Smart Wi-fi Camera User Guide Contents hide 1MERKURY Smart Wi-fi Camera 2START GUIDE 2.1What’s in the Box 2.2STEP 1 2.3STEP 2 2.4STEP 3 3SETTINGS 4Frequently Asked Questions 5Troubleshooting 6Reset the device 7System Requirements 8Technical Specifications 9VOICE CONTROL GUIDE 10FCC Notice: 11FAQs 12Documents / Resources 12.1References 12.2Related Manuals / Resources MERKURY Smart Wi-fi Camera Thank you for purchasing your MERCURY smart home product. Get Ready https://apps.apple.com/us/app/geeni/id1177386276 *How do I reset the device and what does the blinking light mean? Thank you for purchasing your MERCURY smart home product. Make sure your devices are already set up using the Geeni app, then follow these steps. Name and Control Each Device by Voice To control your MERCURY smart home products, just say “OK Google,“ or “Hey Google,“ and ask. Things you can say*: Stream to: *Some commands require compatible devices. Now your Google Home app and MERCURY devices are linked! To control your MERKURY Smart Wi-fi Camera home products, just ask Alexa. Things you can say*: Stream to: *Some commands require compatible devices. Alternatively, you can create an Alexa group, like “Bedroom“ or “Downstairs,“ and add the device to the group. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment. Support: Will this connect to blue iris? Blue Iris is now functional for this for live view. Will i be able to see live footage while i’m out of the house, not connected to wifi? will have 4g access to internet? Yes, once you successfully set up your WiFi camera, you will be able to view your footage or live-viewing from anywhere in the world. Does this work with the current Amcrest mobile App via Phone? Yes, please copy and paste this link into a browser for an instruction set on adding in the camera. – https://support.amcrest.com/hc/en-us/articles/360037458872-Using-Amcrest-Smart-Home-Products-with-Amcrest-View-Pro. Is there an http api available like on your other camera models? No, the camera is fully managed via the Amcrest Smart Home App. The App allows for full feature management. Does this nanny cam have a battery or must it always be connected to a power source to operate? This camera does require a 5 Volt Power Adapter that is included. Data is sent via WiFi. what is the megapixals of this camera? A camera with 1080p resolution has a little over 2 mega pixels Can you watch 2 live playing cameras at the same time? Yes! You can actually watch up to 4 videos simultaneously. Can you move the camera From your phone? Be careful when you’re purchasing this camera you need a certain Wi-Fi band or something like that I purchased it and it did not work I do have their other cameras and yes you can use all functions from your phone How do I get rid of the static / crackling sound on the app? Please put it in baby monitor mode. Will this camera record, with an SD card, continuously, say, for an hour, without any user intervention? Yes, it records…. How bright are the IR lights? Will night vision work without it if it’s turned off? Yes, you can turn on and off the camera’s IR Lights within the Amcrest Smart Home App. Does this work on a 5G network? Some people have said yes but, some people said no!? ASH 21 model is not dual-band and will NOT connect to a 5 GHz band network. Can this connect to blue iris using wifi? i can get it working and connected to blue iris using an ethernet cord but not with wi-fi???? My camera is connected with WiFi. Only trouble I have is the distance from the router- causes poor connectivity at times. It’s in the garage which is about 60-75’ through 4 rooms away. If I’m near it with my cell phone, it connects right away. Is there an app for windows 10? I don’t know of an app for a computer, BUT I would suggest looking up the IP address on your router and login directly. The other option would be to use Blue Iris software. I use Blue Iris with my other cameras (some of which are Amcrest) and it works great. There is a demo version available for a trial period. I believe the software is around $60 Can i use a power bank that will have 5v power and up to 3.1 amp to power ash21? Yes, as long as you keep a steady 5 Volts to the camera a power bank or UPS Block will work just fine. Other top Merkury’s manuals: Can’t connect? 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Get started using your new devices by downloading Geeni, one convenient app that manages everything straight from your phone or tablet. Easily connect to your home Wi-Fi, and control multiple devices from the touch of your fingertips.START GUIDE
What’s in the Box
Know your Wi-Fi network and password Make sure your mobile device is running iOS® 9 or higher or Android™ 5.0 or higher Make sure you’re connecting to a 2.4GHz Wi-Fi network.
(Geeni can’t connect to 5GHz networks)a microSD card can be used to save recorded footage but is not required STEP 1
https://play.google.com/store/apps/details?id=com.merkuryinnovations.geeniSTEP 2
Plug the camera into a power source using the included USB cable. The indicator will remain solid red when starting up but will begin to blink red when connected. If it does not blink, please reset.
*see reset instructions on p. 4STEP 3
Easy Mode
This may take a few moments. When the blinking light turns solid blue, the connection was successful!
NOTE: Geeni can’t connect to 5GHz networks.
*If the connection fails, try to connect using QR Mode.
QR Code Mode
NOTE: Geeni can’t connect to 5GHz networks.
Reset the camera by pressing the reset button for 3-4 seconds.SETTINGS
From your main device list, click on the camera you want to edit, then press the “ ••• “ button on the top right for advanced settings.
Press to rename your device to something like “Bedroom” or “Kids’ Room”.
let friends, spouses, roommates, or family keep an eye on what your cameras see. Whether it’s a baby’s crib or the family dog, you can decide who gets to check-in, access the camera, and set notifications.
Delete the camera from your account. Until it’s deleted, it will always be linked to your account.
By default, the camera lights up to show it’s on. Switch “Indicator Light” off to hide the light.
If you mount your camera upside down, toggling the “Flip” function will rotate the image so that it’s right side up.
Turn the time watermark on to always see a timestampof when the video is taking place.
When turned on, you’ll receive notifications to your phone whenever the camera senses motion.
Press to turn Motion Detection off or set how sensitive you want it to be.
Press to erase your Micro SD Card.Frequently Asked Questions
Yes! You can share access to all Merkury devices— cameras, plugs, bulbs, doorbells, etc.— with family & friends. In the Geeni app, press the “Profile” button and click on “Device Sharing” to give or revoke sharing permissions. In order to share, the other user should have already downloaded the Geeni app and registered an account.
Without a Micro SD card (optional, sold separately), the smart Wi-Fi camera can show live camera video, save screenshots or videos of the camera stream to your phone for later, and record still snapshots of motion alerts when notifications are turned on. Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and playbackvideo to your phone until the card is full (up to 128GB supported). Video is encrypted and only viewable through the Geeni app on your phone, so do not try removing the MicroSD card to view the video.
Depending on video quality, the camera will use around 1GB of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by a new video, so you don’t have to ever worry about running out of storage space.
The Geeni app can control an unlimited amount of devices in an unlimited amount of locations. Your router may have a limit of how many devices can be connected to one router.
From your main device list, click on one of the devices you want to rename, press the “•••” button on the top right for advanced settings, and click Modify Device Name (or Modify Group Name, if applicable). You’ll then be able to choose a more familiar name.
The range of your home Wi-Fi is heavily dependent on your home router and the conditions of the room. Check with your router specifications for exact range data.
Merkury products need to be connected to Wi-Fi in order to use them remotelyTroubleshooting
Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.Reset the device
System Requirements
Technical Specifications
H.264 encodingVOICE CONTROL GUIDE
Your video device is able to stream video to these leading smart assistants.
Make sure your devices are already set up using the Geeni app.Google Home Hub, Google Assistant Smart Displays, Google Nest Hub, and any Google Chromecast-enabled TV, screen, or PC
You’re now able to say “Hey Google“ and control your MERCURY devices.
So if you rename a camera to ‘Living Room Camera’ or ‘Baby’s Room,“ then Google Assistant will use that same name later on. You can always give it a nickname using the Google Home app as well.
Google Assistant will be able to control devices by room.
Make sure your devices are already set up using the Geeni app.To control your MERCURY smart home products, just ask Alexa.
Make sure your devices are already set up using the Geeni app.
So if you rename a smart bulb to “Living Room“ or a nickname like a smart camera to “Living Room Camera” or “Baby’s Room,”
Alexa will recognize the group name in the Alexa app, or the device name in the Geeni app.
More information is available at: http://tinyurl.com/alexa-smart-home-groupsFCC Notice:
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The device has been evaluated to meet general RF exposure requirements. The device can be used in portable exposure conditions without restriction.
If you encounter any issues, please contact us at support.mygeeni.com for help.
(888) 232-3143 Toll-free
To explore our full selection of products, visit us at: www.mygeeni.com
© 2020 Merkury Innovations • 45 Broadway 3rd FL, New York NY 10006.
The illustrated product and specifications may differ slightly from those supplied. Geeni is a trademark of Merkury Innovations LLC. iPhone, Apple, and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Google Play, and related marks and logos are trademarks of Google LLC. iOS is a registered trademark of Cisco in the U.S. and other countries and is used under license.
Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. All other trademarks and trade names are those of their respective owners.FAQs
Need help?
WE CAN HELP
support.mygeeni.com
(888)232-3143 Toll-free
or tap ‘support‘ for help in the Geeni app.
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Click to Read More MERKURY’s ManualsDocuments / Resources
MERKURY Smart Wi-fi Camera [pdf] User Guide
MERKURY, Smart, Wi-fi, CameraReferences
Related Manuals / Resources
FAQs
How do I setup my merkury smart WiFi camera? ›
How do I set up my Merkury Smart WiFi Camera? Connect the camera, USB cable, and power adapter before plugging it in. Use the Geeni app (iOS and Google Play) to connect the camera to your Wi-Fi network. Adjust the settings, link to a voice assistant, and insert a memory card as needed.
How do I reset my merkury security camera? ›Reset the device
The camera can be reset by holding down the reset button for 3-4 seconds.
A blinking blue light indicates that the camera has lost connection to the Internet and is trying to reconnect. A red light indicates that the camera has been factory reset and is in pairing mode. Was this article helpful?
What app do I use for merkury WiFi camera? ›Merkury Innovations 1080p Smart Wi-Fi Camera with Voice Control — Requires 2.4 GHz Wi-Fi. Check in at home from anywhere in the world with the Merkury Innovations Smart Wi-Fi Camera. Installation is simple: Power on the camera, download the Geeni smart home app, and follow the easy step-by-step connection instructions.
Why won't my Geeni camera connect? ›The camera appears offline or unreachable, what should I do? Make sure your Wi-Fi router is online and in range. Make sure you have the latest Geeni functionality by clicking “Check for firmware update (for IP IInd Gen Cam)” & "Check for device version (for Geeni wi-fi smart camera)" in your device settings.
How do I connect my Geeni camera? ›...
5. For back up Ap mode:
- Make sure the device is blinking red.
- In the Geeni app, on the top corner of the Devices screen, click (+). ...
- Click Next and enter your Wi-Fi details.
If a security camera is produced without necessary security encryption features, it can be easily hacked even if you've secured your passwords, the router, or anything else mentioned to prevent your security cameras from being hacked.
Why does my Geeni camera keep going offline? ›If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. For better result, you are able to remove the device, restart the Geeni product and set up again.
How do I connect my Geeni to Wi-Fi? ›- Register an account on your Geeni app & log in to the App. ...
- Plug in the device & reset it.
- Open the Geeni app & add your device. ...
- Enter your Wi-Fi network and password. ...
- For backup AP mode. ...
- Follow the instructions to choose the device from your Wi-Fi list. ...
- AR-37.
In the Geeni app, on the top corner of the Devices screen, click (+). Choose “Video Camera“. Choose “QR Code” in the top corner.
How do I connect Geeni to New WIFI? ›
- Register an account on your Geeni app & log in to the App. ...
- Plug in the device & reset it.
- Open the Geeni app & add your device. ...
- Enter your Wi-Fi network and password. ...
- For backup AP mode. ...
- Follow the instructions to choose the device from your Wi-Fi list. ...
- AR-37.
Yes, you can access your devices from anywhere through Geeni app.