BigCommerce Help Center (2024)

FAQs

What are the drawbacks of BigCommerce? ›

BigCommerce does have a few disadvantages, such as its limitations on annual online sales and the limited number of typefaces included in the free themes. Additionally, many of the free themes are too similar to each other.

While BigCommerce is a highly rated e-commerce platform, it's not the most suitable platform for every online store or business with an online store. While it does not require code, it's not particularly beginner friendly, and it does involve a learning curve.

If you need to speak to our Technical Support team, you can reach out to them 24/7 at 1-888-699-8911 or any of the international phone number listed at the bottom of our contact page.

The backend functionality of BigCommerce is user-friendly and intuitive. From managing your products and inventory to customizing your shopping cart and checkout process, the platform provides a comprehensive backend that is easy to navigate and control.

Get more value with Shopify

Shopify's total cost of ownership (TCO) is 31% better than BigCommerce's, on average. From robust native enterprise capabilities to the front-end and back-end simplicity of our platform, Shopify is the platform of choice for businesses looking to improve their operational efficiency.

Shopify has a bigger app store with plugins to customize your site, but BigCommerce offers more features for free. Shopify charges transaction fees on your sales unless you use their own payment portal. Bigcommerce does not charge transaction fees. Shopify is more beginner-friendly and has a vast library of help videos.

No additional transaction feesⓘBigCommerce offers more than 55 payment providers. Choose the solution that works best for your business without additional transaction fees or penalties.

Here are the top 4 reasons to migrate BigCommerce to Shopify: Simple Interface: Shopify has a user-friendly and intuitive interface, making it easier for you or your store owner to manage products, shipping, orders, fulfillment, and marketing campaigns.

BigCommerce is best for merchants who need flexibility, minimal maintenance, and a seamless online shopping experience, making it well-suited for very large B2B stores selling exclusively online. Shopify, on the other hand, is ideal for B2C businesses.

Does BigCommerce have phone support? ›

Ecommerce is all we do and Forrester named BigCommerce the most trusted ecommerce solution provider for good reason. We're obesessd with your success every step of the way with 24/7 chat, email, and US-based phone tech support, and our Services team is available to help you launch, innovate, and grow more successfully.

BigCommerce's main headquarters is located at 11305 Four Points Drive Building 2, 3rd Floor Austin, Texas 78726 US. The company has employees across 6 continents, including North AmericaEuropeAsia.

The low $29 per month cost means that it's ideal for businesses looking to test the water with minimal overhead. Businesses that are looking to scale their site and require more than just the basics will be better suited to BigCommerce's Plus ($79 per month) and Pro ($299 per month).

Number of active users

BigCommerce is a leading e-commerce platform that powers more than 150 stores across the globe. It has a loyal customer base of about 60,000 active users who enjoy its features and benefits.

Flexibility and scalability

BigCommerce is an excellent platform for businesses seeking flexibility and scalability. It provides various tools and features that can be customized to meet your specific needs, such as website design and functionality, product catalog management, and app and software integration.

Features useful for small businesses

BigCommerce offers a number of features that are useful for small businesses, including: Comprehensive product management: BigCommerce offers a variety of product management features, including customizable product attributes, product categories, and product relations.